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About SFD

SFD is part of EHEIM group and convinces with both its high-performance fleet as well as high safety standards.

ABOUT SFD

History

Read more about the history of SFD - milestones from the foundation in 1956 until today.

HISTORY

Carreer

Start your career at SFD.

SFD as employer

SFD-Charter

SFD can take you to practically every destination in Europe and far beyond. Flexible, and to your very own schedule.

BUSINESS-CHARTER

PRIVATE-CHARTER

SFD-Management

Is it worth a company having its own aircraft? Who will fly it and who will take care of the maintenance and technical support?

SFD-MANAGEMENT

SFD-Maintenance

SFD-Maintenance provides the technical care with its own highly qualified staff and covers both scheduled and unscheduled maintenance as well as AOG support.

SFD-Maintenance

SFD-Services

SFD-Services delivers important services for aircraft owners. All single services from the Management and Maintenance divisions can be booked individually.

SFD-SERVICES

General Terms and Conditions of Transport:

I. General Terms and Conditions of Transport for Stuttgarter Flugdienst GmbH

As of December 2014

1. Scope
1.1. The following terms and conditions of transport apply to all transport and charter contracts between Stuttgarter Flugdienst GmbH (hereafter known as "SFD") and its contract partners (hereafter known as "clients") and those signed by clients on behalf of third parties (hereafter known as "passenger" or "client").
1.2. Clients' terms and conditions do not apply, unless the parties have explicitly agreed otherwise.

2. Contractual relations
2.1. Offers made by SFD at the client's request are subject to change, not binding and subject to the availability of the aircraft.
2.2. A transport contract between SFD and the client only comes about when a booking is confirmed by SFD in writing, orally or by telephone.

3. Services
3.1. SFD undertakes to carry out flights in accordance with the applicable civil aviation regulations. The precise scope of services is defined in the respective transport contract.
3.2. There is no obligation to perform the service if the transport or parts of the transport cannot be carried out in accordance with statutory and/or aviation regulations or if force majeure or other safety concerns (e.g. weather conditions, bomb warnings, etc.) do not permit transport to take place. If this means that some parts of a transport contract cannot be performed, only the costs for the actual transport will be charged.
3.3. SFD reserves the right, especially in cases of force majeure, to carry out the transport with a different aircraft type from that agreed and/or to assign the transport in full or in part to third parties. SFD will only use such aircraft types and/or third parties that correspond to the same safety standard and quality of aircraft. In the event of a change of identity of an air carrier, Regulation (EC) No. 2111/2005 of the European Parliament and of the Council stipulates that SFD must take all appropriate steps to ensure that the passenger or client are notified of the change and the identity of the third party without delay. In all cases the passenger or client will be notified when they check in, or if no check-in is required for a connecting flight, when they board the aircraft.

4. Transport fares
4.1. Transport fares provided by SFD include all price components. They comprise the price of the flight and of any positioning flights, taxes payable as a result of the flight, airport fees, a selection of in-flight snacks, alcoholic and non-alcoholic drinks, air traffic control and fuel charges and VAT at the statutory rate.
4.2. Not included are the costs of any de-icing that may be required or of flight delays or alternative landings required by air traffic control. Also not included are any additional insurance premiums for crisis areas.
4.3. Transport fares are calculated for the transport date agreed between the parties and the route mentioned in the offer. If the client alters the agreed flight data, e.g. the date of transport, this may therefore affect the amount of the transport fare.
4.4. Transport fares apply for transport from the homebase of Stuttgart, unless agreed otherwise. Ground transport services between airports and between the airport and city terminals are not included in the transport fare. Transport fares are calculated for the date and the route shown on the ticket.
4.5. In the event of any changes in fuel costs, changes to or the introduction of taxes, fees, contributions, special charges or other aviation-specific levies for certain services, aviation-specific fees or the cost of emission certificates after the transport contract comes about that could not have been foreseen at the time the contract came about, SFD reserves the right to amend the agreed transport fare if more than four months have elapsed between the contract date and the agreed date of transport. The client will be notified of any such price change without delay.

5. Terms of payment
5.1. In the absence of any other agreement the transport fare is due for payment in euros by bank transfer or credit card 7 days after receipt of the invoice and before the transport begins.
5.2. If the client chooses to pay by credit card SFD will charge an additional payment fee of 3% of the amount payable.

6. Baggage
6.1. Unless otherwise agreed between the parties, each person to be transported has a baggage allowance of 20kg, which is included in the transport fare.
6.2. The following items may not be carried in hand baggage or check-in baggage:
6.2.1. Items that endanger the aircraft, individuals or property on board. These are defined in the Technical Instructions for the Safe Transport of Dangerous Goods by Air from the International Civil Aviation Organisation (ICAO) and the Dangerous Goods Regulations from the International Air Transport Association (IATA).

In particular, these include:

  • compressed gases (cryogenic, highly inflammable, non-flammable and toxic gases);
  • caustic and corrosive substances (e.g. lyes, acids, wet cell batteries, quicksilver);
  • highly inflammable liquids and solids (e.g. matches, lighters and fuels, highly inflammable aerosols);
  • radioactive material, oxidising materials and organic peroxides;
  • toxic and infectious substances;
  • explosives (fireworks and highly inflammable objects);

6.2.2. Firearms and ammunition, except for hunting and sporting purposes. Firearms and ammunition for hunting and sporting purposes may be transported in checked-in baggage in agreement with SFD. Firearms must be unloaded with the safety catch on and suitably packed. The regulations issued by ICAO and IATA apply to the transport of ammunition. Both the firearms and the ammunition must be announced to SFD in good time beforehand and declared when checking in.
6.2.3. Items that may not be transported according to the applicable legislation or regulations of states deemed to be departure, destination or transit states for the purposes of the transport contract.
6.2.4. Animals or human corpses, body parts and human organs without the explicit approval of SFD.

7. Administrative formalities
7.1. Passengers or clients are solely responsible for the necessary travel documentation and visas and for complying with all personal legislation, provisions, regulations, demands and travel requirements of states concerned by the transport.
7.2. The aforementioned documents must be presented to SFD if they are required for carrying out the transport by existing administrative formalities in the states concerned by the transport.

8. Cancellations
8.1. Clients may cancel the transport contract at any time.
8.2. If the client cancels the transport contract without SFD being at fault, SFD is entitled to compensation at the following flat rates:
8.2.1. for cancellations up to 10 days before the contractually agreed departure date, 25% of the agreed transport fare;
8.2.2. for cancellations less than 10 days but at least 48 hours before the contractually agreed departure date, 50% of the agreed transport fare;
8.2.3. for cancellations less than 48 hours before the contractually agreed departure date, 75% of the agreed transport fare;
8.3. The aforementioned deadlines refer to the receipt of the cancellation by SFD.
8.4. Clients may provide evidence that SFD did not incur any or a significantly smaller loss. SFD may provide evidence that its loss was greater.

9. Pregnant women
If the pregnancy is uncomplicated pregnant women may be transported up to and including the 34th week of their pregnancy. This also apply to any return flight. As evidence that the 34th week of the pregnancy has not yet elapsed SFD may demand the presentation of a medical certificate stating the stage of the pregnancy and the woman's suitability for flying.

10. Refusal and restriction of transport
10.1. SFD may refuse to carry out the transport if
10.1.1. in view of the circumstances and in its professional judgement SFD assumes that the passenger or client could compromise the safety of the flight, of other passengers or clients or of the crew. This may particularly be the case if
10.1.2. the passenger or client behaves on the ground and/or on board the aircraft in a way contrary to the instructions of the crew or other SFD staff, especially due to the effects of alcohol or drugs;
10.1.3. this is required for safety and/or public order and/or to avoid breaching regulatory or statutory obligations of the state from which the flight departs or in which it lands or over which it flies;
10.1.4. the passenger or client refuses the security check and/or does not comply with SFD's security regulations;
10.1.5. for want of identity documents the passenger or client cannot prove that they are the person to be transported according to the contract;
10.1.6. the passenger or client is not in possession of the necessary valid travel documents for entering the country of destination or destroys the travel documents during the flight or refuses to hand them over to the crew on request and against receipt.
10.2. SFD can refuse to transport or continue to transport items that are excluded from transport by these terms and conditions. The same applies to items that SFD considers to be unsafe or not packed in suitable containers for air transport.

11. Liability
11.1. SFD is only liable for damages due to a breach of obligations by SFD or its statutory representatives or agents if the damages are due to a deliberate or grossly negligent breach of obligations. This disclaimer does not apply in the event of damage to life and limb or to health or in cases of fraudulent intent and warranties or if statutes provide for strict liability.
11.2. If SFD and/or its agents are in breach of essential contractual obligations its liability for damage to property is limited to the amount of typically foreseeable damages. No liability is accepted for lost earnings, foregone expenses and other indirect or subsequent damage unless it is strictly required by law.
11.3. SFD is not liable for cancellations or delays to flights unless it is directly responsible for such events as a result of gross negligence or deliberate action. This applies in particular to cases of force majeure and circumstances beyond the control of SFD, such as activities by governments or public authorities, blockades, strikes, lock-outs, wars or armed conflicts, domestic unrest, natural disasters, weather conditions and acknowledged safety risks. SFD is also not liable for any articles left on board by passengers. This does not apply to liability under the Warsaw Convention and the Montreal Convention and under Regulation (EC) No. 261/2004 and Regulation (EC) No. 2027/97 in conjunction with Regulation (EC) No. 889/2002 of the European Parliament, as applicable.

12. Contract language
The contract language is German.

13. Data protection
13.1. Personal data provided to SFD in the course of processing the transport contract is collected in accordance with statutory data protection provisions and may be passed on for the purposes of carrying out and paying for the transport. This is necessary in particular for completing entry formalities and for transmitting such data to the relevant authorities in connection with carrying out the transport.
13.2. The German Federal Data Protection Act gives passengers or client the right to request information free of charge from SFD on the collection, processing and use of their personal data and its rectification, blocking and deletion.
13.3. Clients are entitled to the rectification of any incorrect data or the deletion of personal data if there is no statutory obligation to keep them on record.

14. Final provisions
14.1. The law of the Federal Republic of Germany applies.
14.2. For consumers within the meaning of section 13 German Civil Code (BGB) the choice of law in paragraph 1 only applies to the extent that the protection granted is not revoked by mandatory provisions of the law of the country in which the consumer has their usual place of residence.
14.3. If the customer is a business person, an entity or fund under public law, the place of jurisdiction for all disputes arising from this contract is the seller's place of business, unless an exclusive place of jurisdiction is defined. The same applies if the client has no general place of jurisdiction in Germany or if their domicile or place of usual residence are unknown at the time legal action is taken.

II. Statutory liability
The amounts mentioned below may vary as a result of section 44 et seq. German Aviation Act (LuftVG).
This summary and notes may not be used to justify claims for damages or to interpret this regulation or the Montreal Convention.
Note in accordance with the annex to Regulation (EC) No. 889/2002 amending Regulation (EC) No. 2027/97 of the Council on the liability of air transport companies in the event of accidents:

Liability of air transport companies for passengers and their luggage:
These notes summarise the liability of air transport companies from the European Union under community legislation and the Montreal Convention.

Compensation in case of death or disability
There is no limit to the liability for death or disability of passengers. For damages of up to SDR 100,000 (rounded amount in national currency) the air transport company may not raise any objections to claims for compensation. The air transport company may avert claims in excess of this amount by providing evidence that it did not act negligently and was not otherwise at fault.

Advance payments
If a passenger is killed or injured the air transport company must make an advance payment to cover immediate financial needs within 15 days of identifying the person entitled to compensation. In the event of death this advance payment may not be less than SDR 16,000 (rounded amount in national currency).

Delays in passenger transport
The air transport company is liable for losses due to delays in the transport of passengers, unless it has taken all reasonable steps to avoid the losses or it was impossible to take these steps. Liability for losses due to delays in the transport of passengers is limited to SDR 4,150 (rounded amount in national currency).

Delays in the transport of baggage
The air transport company is liable for losses due to delays in the transport of baggage, unless it has taken all reasonable steps to avoid the losses or it was impossible to take these steps. Liability for losses due to delays in the transport of baggage is limited to SDR 1,000 (rounded amount in national currency).

Destruction, loss or damage to baggage
The air transport company is liable for the destruction, loss and damage to baggage up to an amount of SDR 1,000 (rounded amount in national currency). The air transport company is liable for check-in baggage irrespective of fault, unless the baggage was already damaged before hand. The air transport company is only liable for hand baggage if it is at fault.

Higher liability for baggage
A higher limitation of liability applies if the passenger makes a specific declaration at the check-in desk and pays a supplement.

Complaints concerning baggage
In the event of damage, delay, loss or destruction of baggage the passenger is to report the matter to the air transport company in writing as soon as possible. Passengers must report damage to check-in baggage within seven days and delays in baggage delivery within 21 days of delivery.

Liability of the contracting and the operating air transport company
If the operating air transport company is not identical to the contracting air transport company passengers may address their report or claims for compensation to both the companies. If the ticket bears the name or code of an air transport company then this is the contracting air transport company.

Deadlines for litigation
Litigation for damages must be initiated within two years, starting on the arrival date of the aircraft or the date on which the aircraft should have arrived.

Basis of this information
Diese Bestimmungen beruhen auf dem Übereinkommen von Montreal vom 28. Mai 1999, das in der Europäischen Gemeinschaft durch die Verordnung (EG) Nr. 2027/97 in der durch die Verordnung (EG) Nr. 889/ 2002 geänderten Fassung und durch nationale Rechtsvorschriften der Mitgliedstaaten umgesetzt wurde.

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+49 711 / 49 00 22 – 22

charter@sfd.eu

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More than 1.800 destinations all over Europe

Your Requirements. Our Fleet.

Flexible. Safe. Direct.

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